Refund Policy

We want you to love what arrives at your door. Please read our policy carefully before placing your order.

All sales are final Due to the personalised nature of our products, all sales are final and non-refundable. Each item is custom-made specifically for you — which means we're unable to resell or restock returned goods.

We put enormous care into every order, and we're confident you'll love what you receive. But if something goes wrong on our end, we've absolutely got you covered.

Damaged or lost in transit If your item arrives damaged or doesn't arrive at all, please contact us within 48 hours of your delivery confirmation. We're more than happy to help resolve the issue.

When reaching out, please include:

• Your order number
• A photo of the damage (if applicable)
• A brief description of the issue

We'll assess and resolve your case as quickly as possible.

Contact us Email: [store email] | Phone: 0449 553 708